Create an inviting guest experience that exceeds customer satisfaction every visit
Hotels are not like every other business. They provide a constant, 24/7 customer experience that must be always up to standards. To provide a consistent experience for every guest, there must be certain protocols in place. With Hub OS Quality Solution, you can consistently monitor how each guest’s experience is progressing, and because of this, you will be able to fix any issues before it is too late avoiding negative reviews in social media, TripAdvisor, Booking, etc.
Consistency is not only important for the hotel staff that provide customer service to the guests. There must be consistency across the board, including housekeeping, maintenance, and any other staff member throughout the hotel. This allows for all guests to be accounted for, and any open incidents get resolved immediately. With Hub OS Quality Solution, you can have an organized system for all staff members to always provide a wonderful guest experience.
Benefits of using Hub OS Quality Solution for your Hotel Operations
In an industry where service is king, the value of delivering a great guest experience is familiar territory to hoteliers. What do your guests complain about? Hub OS Quality Solution will help you turn any complaint into a reason to come back.
Here's why smart hotels choose Hub OS Quality Solution:
Personalized guest treatment: Proper follow-up and management of guest complaints through the mobile app
Real-time analysis: Get quality insights from customers and keep track in dashboards
Weekly reporting: Keep track of all customer complaints and how they were resolved for future issues
Connected departments: All staff will have the knowledge of the pending claims to offer better customer service
Adopting the right hotel quality solution is the key to always providing a wonder guest experience. In summary, the best way to provide this service to every customer is to stay organized across all departments in the hotel and communicate effectively whenever issues arise.