Asset Management

Maintenance of the company's assets contributes to optimising investments and preserving the reliability of daily operations.

In the case of companies that have complex assets such as industrial ones (machinery, production lines, chemical plants) or manage infrastructures necessary for the provision of services (Utilities, Communications, Construction), Maintenance is one of the most critical processes for the stability of the activities.

The provision of services for maintenance by the Technical Assistance services to the client incorporates the need to manage the contracts and invoicing deriving from the activity into the complexity of the technical objects and of the management of work orders.

In order to guarantee effective preventative and corrective maintenance, and/or manage the SAT technical assistance, we at Seidor have a range of solutions to provide a global and integrated view of the assets.

This becomes more challenging when wanting to optimize and gain productivity in the operations: More daily work orders, more efficiency, less cost.

In the case of companies that have complex assets such as industrial ones (machinery, production lines, chemical plants) or manage infrastructures necessary for the provision of services (Utilities, Communications, Construction), Maintenance is one of the most critical processes for the stability of the activities.

The provision of services for maintenance by the Technical Assistance services to the client incorporates the need to manage the contracts and invoicing deriving from the activity into the complexity of the technical objects and of the management of work orders.

In order to guarantee effective preventative and corrective maintenance, and/or manage the SAT technical assistance, we at Seidor have a range of solutions to provide a global and integrated view of the assets.

This becomes more challenging when wanting to optimise and gain productivity in the operations: More daily work orders, more efficiency, less cost.

 

Description

 

The portfolio of SAP solutions includes:

Plant Maintenance in SAP ERP

This allows the integral and integrated management of the Maintenance requirements of the facilities. Whatever the complexity of your assets, whether it has internal or external resources, PM is the solution for the company using SAP ERP.
 

Customer Service in SAP ERP

This permits the management of the technical assistance service of the company and the after-sales management. Even if your company is the manufacturer or distributor of the equipment object of the service, it will be possible to integrate the whole lifecycle of this equipment into SAP ERP.
 

Customer Service in SAP CRM

If your volume of support contracts is very high and call centre management and call-out assistance is a priority, the SAP CRM service allows an operational autonomy of the SAT from the rest of the operations of the company, while conserving the integration.
 

Multiresource Scheduling

This is a Solution Extension with extended functions for the planning and allocation of orders to technicians carrying out work in the field, technical support services, maintenance technicians or installers.

Integration with human resources will allow both efficiency in the management of employee qualifications or requirements as well as a unified overview of employee schedules, shifts, leave, permissions, etc.
 

Technician Mobilization

The mobility solution for technicians permits paperless communication and the interactive control of jobs and localisation.

Benefits

The portfolio of SAP solutions includes:

Plant Maintenance in SAP ERP

This allows the integral and integrated management of the Maintenance requirements of the facilities. Whatever the complexity of your assets, whether it has internal or external resources, PM is the solution for the company using SAP ERP.
 

Customer Service in SAP ERP

This permits the management of the technical assistance service of the company and the after-sales management. Even if your company is the manufacturer or distributor of the equipment object of the service, it will be possible to integrate the whole lifecycle of this equipment into SAP ERP.
 

Customer Service in SAP CRM

If your volume of support contracts is very high and call centre management and call-out assistance is a priority, the SAP CRM service allows an operational autonomy of the SAT from the rest of the operations of the company, while conserving the integration.
 

Multiresource Scheduling

This is a Solution Extension with extended functions for the planning and allocation of orders to technicians carrying out work in the field, technical support services, maintenance technicians or installers.

Integration with human resources will allow both efficiency in the management of employee qualifications or requirements as well as a unified overview of employee schedules, shifts, leave, permissions, etc.
 

Technician Mobilization

The mobility solution for technicians permits paperless communication and the interactive control of jobs and localisation.

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